Resurrecting "Account Unknown" Profiles from
the Dead!
Target Audience - Intermediate
Target OS - Windows NT/2000/xP
The main reason that a users profile, in most
cases a domain profile, would appear in User Profile manager with the title of
"Account Unknown" is because it's SID (security ID) is invalid, or that the
computer has otherwise joined a different domain. Depending on the user, this
"missing" profile could mean the difference between life or death, in regards to
files, settings, etc.
These steps will guide you through recovering
these profiles back to a state where they can be copied over a new profile, or
even to the point where you can log back into the same profile.
- Access the "Documents and Settings"
folder and determine which folder is the "true" folder you wish to recover.
The funny thing with NT-based operating systems is that, although you may
log in as the same user under the same domain, if your profile encounters
some problem, then a new folder is created with almost the same name, but
can have ".001", etc added to the end.
The best way to determine the correct folder, is to try checking the date on
some of the files, and even seeing the folder size of the profile. The
bigger it is, the more likely that is the one you want to use.
- Log in as the correct users.
At this point, you have probably logged in as the under your username, and
have had a new profile directory created within the Documents and Settings
folder. You can check the dates on the folders for the creation date to see
which one is the new one.
Once you have determined which folder is for the "true" profile, and which
one is the newly created one, you must log in as another user (preferably as
an Administrator, since that user has all rights to all folders on the PC)
so you can begin the recovery process.
- Using the registry editor
Now comes the hard part: you must open the Registry Editor and navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

Within this key you will find several keys (the keys are the items on the
left side of the registry editor), and the ones you will be navigating
through will begin with S-1-5-21. This is to signify a user, with every
number afterwards being specific to each user.
Now, you will have to search through each one of these keys, and look at the
ProfileImagePath value (the values are the items on the right side of the
registry editor). This is reveal the paths for each profile, one key of
which will be the profile you are trying to resurrect, and one key of which
will be the new profile that was created.
When you find the key of the new profile, double-click the Sid value to
reveal the following:

This is your user SID, and each one is specific to each user, kind of like
fingerprints, DNA, etc. You will need to highlight the numbers in the middle
as shown above, then copy.
Now, go back to key for the "dead" profile, and open the Sid key here.
Highlight the numbers in the middle here as well, then paste them over the
top. Now, both the old key and the new key should have identical Sid values.
At this point, you should congratulate yourself, as you have completed the
hardest part of the resurrection process!
- Copy the profile.
After completing the steps in the Registry, now open your User Profile list,
and you should have 2 identical entries. The differentiating factor here
will be the size of each profile, as the old one will be large than the new.
At this point you have several options:
- You can delete the new profile, and attempt to log in under the old one.
You can do this at your own risk, because sometimes it will just recreate
the new profile, and you will have to do the second option, which is:
- Copy the old profile over the new profile. This will ensure that you can
still use your old profile, with all of its settings and files, under the
new profile's directory.
- See the dead come to life!
Once you've removed or copy your profiles, log off then log in as the user.
Everything should be the same as before, and you're ready to get back to
work!
© 2004 Chris
Blackburn. All Rights Reserved.